Refund Policy

Last updated 28 September 2026

If ClearMakes Agents isn’t right for you, ask for a refund within 14 days of a payment and we will refund that payment in full. This applies to your first payment and to renewals.

How to ask

Payments are handled by Paddle, our reseller and Merchant of Record. Reply to your Paddle receipt, or visit paddle.net to find your order and request a refund. You can also email us at billing@clearmakes.com.

After a refund

When we refund a payment, we also cancel that plan, and your workspace moves to the Free plan. Nothing is deleted: your agents, documents and conversations are kept. Agents beyond the Free plan’s number are paused until you upgrade again.

Yearly plans

The same 14 days apply from the day of the yearly payment. After that, cancelling stops the next renewal.

Cancelling

You can cancel any time from Subscription → Billing. Your plan stays active until the end of the period you have paid for, then your workspace moves to the free plan. Nothing you have created is deleted. If a payment fails, your plan keeps working while Paddle tries your card again.

After 14 days

Payments older than 14 days are not normally refunded, but tell us if something went wrong and we will look at it.